Reviews

I purchased my 2018 Silverado from JS South in Miamisburgh a couple of years ago and recieved the 3 or 4 free oil changes that are offered. After utilizing one of them, I drove my truck home and the oil light came on. After checking the dip stick and finding it dry...I called and spoke to Tony the service manger. He had it towed back in and after inspection found that it was not filled all the way up accidentally by the technician and was too low to register on dip stick "but not low enough to cause damage," per Tony. Anyhow, he gave me 6 additional free oil changes, of which I had used 4 before scheduling the one last week. I obviously was very concerned that long-term engine damage could occur, and this sufficed to assure that it could be monitored regularly, NOT just to get free stuff! Upon arrival, technician Alyx greeted me with a less than friendly attitude and insisted that I sit down and wait for him to inspect my vehicle, check the system, etc even though I was scheduled to drop off, was in a hurry and he slow walked it to begin with, obviously annoyed by my expectations to drop and go (which I had always done considering they were free!) After explaining to him that I still had 2 free changes, he barely looked into the system notes as I requested...and then insisted multiple times that I did not have any free oil changes, the people that told me that were no longer employed there, and basically called me a liar and treated me very disrespectfully, even saying, 'Well, you don't expect us to just give stuff away here do ya?) After having enough back and forth I insisted on speaking with the service manager (Tony) and then Alyx miraculously found the notes and begrudgingly completed the transaction (with NO apology, mind you). I felt so uneasy about the interaction and his demeanor that I was hesitant to even let him work on my truck!!! I explained that we were going out of town for the weekend and I will pick it up Sunday 7/12 (this was Friday 7/10) and requested the use of your lock boxes. When I arrived to get it Sunday, he had left it completely unlocked in your lot all weekend. Wow how spiteful, as I expected he would be in some fashion. I have purchased several vehicles from this dealership and am very disappointed to say the least. Alyx is a terrible customer service representative, and he is lucky that nothing was missing from my vehicle or I would push this further.

Very good an friendly

Drop m y vehicle off and you got my oil changed time thanks

All good, had a small hiccup which caused a delay, but service was on it and provided a loaner, so I was not stuck at the dealership. Will definitely continue to use this dealership to service my truck.

I so appreciate that you've got my car in right away, and I certainly appreciated you having a loaner car I could use.

Great Service as always!

Excellent prop service

Jordan was great. He answered all of our questions and made sure we were comfortable with our new purchase before leaving the lot.

Joseph took care of our needs tremendously. Including trade in and helping us with financing for our new car. Greatly appreciated from all of us to all of you guys . Top notch group !

Friendly service and knowledgeable Technicians